{"id":4895,"date":"2021-10-25T11:57:32","date_gmt":"2021-10-25T16:57:32","guid":{"rendered":"https:\/\/saggaac.com\/saggapg\/?p=4895"},"modified":"2021-11-09T11:04:27","modified_gmt":"2021-11-09T16:04:27","slug":"implementacion-de-las-mejores-practicas-smax","status":"publish","type":"post","link":"https:\/\/saggaac.com\/saggapg\/implementacion-de-las-mejores-practicas-smax\/","title":{"rendered":"Implementaci\u00f3n de las mejores pr\u00e1cticas SMAx"},"content":{"rendered":"\n<figure class=\"wp-block-embed is-type-video is-provider-youtube wp-block-embed-youtube wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" title=\"SmaxTember | Partipaci\u00f3n exclusiva SAGGA Latinoam\u00e9rica\" width=\"640\" height=\"360\" src=\"https:\/\/www.youtube.com\/embed\/r53FZLRgSqs?feature=oembed\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" allowfullscreen><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>Las mejores pr\u00e1cticas de implementaci\u00f3n de SMAx (Service Management Automation) fueron presentadas por <a href=\"https:\/\/saggaac.com\/saggapg\/somos\/\"><em>SAGGA <\/em><\/a>en el prestigioso evento SmaxTember de nuestro partner Micro Focus. SAGGA fue el \u00fanico canal representante de toda Latinoam\u00e9rica<\/p>\n\n\n\n<p><strong><span style=\"color:#e07320\" class=\"has-inline-color\">\u00bfQu\u00e9 es SmaxTember?<\/span><\/strong><\/p>\n\n\n\n<p>Un evento virtual a nivel mundial donde expertos de todo el mundo presentaron en vivo su conocimiento acerca de SMAx. Todo acerca de la<a href=\"https:\/\/saggaac.com\/saggapg\/servicios-empresariales-detalle\/\"> <em>mesa de servicio<\/em> <\/a>fue expuesto: sus mejoras, su evoluci\u00f3n, beneficios, casos de uso, testimonios y  m\u00e1s. Adem\u00e1s, se puso a prueba las habilidades de las empresas participantes con una competencia amistosa.<\/p>\n\n\n\n<p><strong><span style=\"color:#e07320\" class=\"has-inline-color\">\u00bfCu\u00e1l fue el desaf\u00edo del SmaxTember?<\/span><\/strong><\/p>\n\n\n\n<p>La creaci\u00f3n de una aplicaci\u00f3n  con el uso de SMAx y su configuraci\u00f3n Cero C\u00f3digo como la f\u00f3rmula perfecta para apoyar a las empresas.<\/p>\n\n\n\n<p><strong><span style=\"color:#e07320\" class=\"has-inline-color\">\u00bfC\u00f3mo aport\u00f3 SAGGA?<\/span><\/strong><\/p>\n\n\n\n<p><a href=\"https:\/\/www.linkedin.com\/in\/anabel-bustos-barrera-32188471\"><em><span class=\"has-inline-color has-vivid-cyan-blue-color\">Anabel Bustos<\/span><\/em><\/a><span class=\"has-inline-color has-black-color\"> nuestra consultora<\/span> de IT, experta en la implementaci\u00f3n de SMAx comparti\u00f3 sus conocimientos y experiencia en el uso y aplicaci\u00f3n de la herramienta en base a uno de nuestros casos de \u00e9xito con la petrolera m\u00e1s grande del Ecuador. La implementaci\u00f3n de SMAx en esta petrolera permite hoy en d\u00eda atender m\u00e1s de 10.00 tickets de atenci\u00f3n al usuario y as\u00ed mismo gestionarlo de manera oportuna.<span class=\"has-inline-color has-vivid-cyan-blue-color\"> <em><a href=\"https:\/\/saggaac.com\/saggapg\/ct_testimonials\/pec-edison_diaz\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00bfQuieres saber m\u00e1s de este caso de \u00e9xito?<\/a><\/em><\/span><\/p>\n\n\n\n<p><span style=\"color:#e07320\" class=\"has-inline-color\"><strong>En cuanto al reto<\/strong>: <\/span>se cre\u00f3 una aplicaci\u00f3n de celular que permite monitorear el estado de salud de los empleados, antes de regresar a sus actividades laborales y durante su estad\u00eda en su lugar de trabajo, a trav\u00e9s de un canal exclusivo para registrar y monitorear sus s\u00edntomas, vulnerabilidades y eventos asociados a su estado de salud.<\/p>\n\n\n\n<p>Adem\u00e1s, la aplicaci\u00f3n permite planificar y acordar con los colaboradores, los horarios y turnos de trabajo seg\u00fan la capacidad permitida, garantizando una disposici\u00f3n segura de su \u00e1rea de trabajo y facilitando los protocolos de distanciamiento social. <\/p>\n\n\n\n<p>Finalmente se identifica qu\u00e9 tan preparados est\u00e1n los empleados para regresar a su espacio de trabajo, verificar factores de riesgo, consideraciones importantes sobre su salud, movilidad y establecer la modalidad de trabajo seg\u00fan el tipo de actividad que realizan.<\/p>\n\n\n\n<p><\/p>\n\n\n\n<p><span style=\"color:#e07320\" class=\"has-inline-color\">\u00bfEst\u00e1s en b\u00fasqueda de una mesa de servicio que te ayude en tu gesti\u00f3n empresarial?<\/span><\/p>\n\n\n\n<p><\/p>\n\n\n\n<div class=\"wp-container-1 wp-block-buttons\">\n<div class=\"wp-block-button\" id=\"https:\/\/saggaac.com\/saggapg\/cotizacion\/\"><a class=\"wp-block-button__link has-white-color has-text-color has-background\" style=\"background-color:#cc4b14\" rel=\"https:\/\/saggaac.com\/saggapg\/cotizacion\/\"> Descubre AQU\u00cd c\u00f3mo gestionar la atenci\u00f3n al cliente a trav\u00e9s de la Gesti\u00f3n de Servicios Empresariales <\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Las mejores pr\u00e1cticas de implementaci\u00f3n de SMAx (Service Management Automation) fueron presentadas por SAGGA en el prestigioso evento SmaxTember de nuestro partner Micro Focus. SAGGA fue el \u00fanico canal representante de toda Latinoam\u00e9rica \u00bfQu\u00e9 es SmaxTember? Un evento virtual a nivel mundial donde expertos de todo el mundo presentaron en vivo su conocimiento acerca de SMAx. Todo acerca de la [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4845,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[3],"tags":[106,133,135,134],"uagb_featured_image_src":{"full":["https:\/\/saggaac.com\/saggapg\/wp-content\/uploads\/2021\/08\/PORTADAWEB_SMAXTEMBER.jpg",1080,1080,false],"thumbnail":["https:\/\/saggaac.com\/saggapg\/wp-content\/uploads\/2021\/08\/PORTADAWEB_SMAXTEMBER-150x150.jpg",150,150,true],"medium":["https:\/\/saggaac.com\/saggapg\/wp-content\/uploads\/2021\/08\/PORTADAWEB_SMAXTEMBER-300x300.jpg",300,300,true],"medium_large":["https:\/\/saggaac.com\/saggapg\/wp-content\/uploads\/2021\/08\/PORTADAWEB_SMAXTEMBER-768x768.jpg",640,640,true],"large":["https:\/\/saggaac.com\/saggapg\/wp-content\/uploads\/2021\/08\/PORTADAWEB_SMAXTEMBER-1024x1024.jpg",640,640,true],"elegant_blocks_team_1":["https:\/\/saggaac.com\/saggapg\/wp-content\/uploads\/2021\/08\/PORTADAWEB_SMAXTEMBER-500x500.jpg",500,500,true],"elegant_blocks_blog_1":["https:\/\/saggaac.com\/saggapg\/wp-content\/uploads\/2021\/08\/PORTADAWEB_SMAXTEMBER-693x462.jpg",693,462,true],"elegant_blocks_slider_1":["https:\/\/saggaac.com\/saggapg\/wp-content\/uploads\/2021\/08\/PORTADAWEB_SMAXTEMBER-1080x1000.jpg",1080,1000,true],"1536x1536":["https:\/\/saggaac.com\/saggapg\/wp-content\/uploads\/2021\/08\/PORTADAWEB_SMAXTEMBER.jpg",1080,1080,false],"2048x2048":["https:\/\/saggaac.com\/saggapg\/wp-content\/uploads\/2021\/08\/PORTADAWEB_SMAXTEMBER.jpg",1080,1080,false],"bizberg_medium":["https:\/\/saggaac.com\/saggapg\/wp-content\/uploads\/2021\/08\/PORTADAWEB_SMAXTEMBER-300x300.jpg",300,300,true],"bizberg_gallery":["https:\/\/saggaac.com\/saggapg\/wp-content\/uploads\/2021\/08\/PORTADAWEB_SMAXTEMBER-500x400.jpg",500,400,true],"bizberg_blog_list":["https:\/\/saggaac.com\/saggapg\/wp-content\/uploads\/2021\/08\/PORTADAWEB_SMAXTEMBER-368x240.jpg",368,240,true],"bizberg_detail_image":["https:\/\/saggaac.com\/saggapg\/wp-content\/uploads\/2021\/08\/PORTADAWEB_SMAXTEMBER-825x400.jpg",825,400,true],"bizberg_detail_image_no_sidebar":["https:\/\/saggaac.com\/saggapg\/wp-content\/uploads\/2021\/08\/PORTADAWEB_SMAXTEMBER-920x400.jpg",920,400,true],"bizberg_portfolio_homepage":["https:\/\/saggaac.com\/saggapg\/wp-content\/uploads\/2021\/08\/PORTADAWEB_SMAXTEMBER-600x400.jpg",600,400,true],"bizberg_blog_list_no_sidebar_1":["https:\/\/saggaac.com\/saggapg\/wp-content\/uploads\/2021\/08\/PORTADAWEB_SMAXTEMBER-220x190.jpg",220,190,true]},"uagb_author_info":{"display_name":"admin","author_link":"https:\/\/saggaac.com\/saggapg\/author\/admin\/"},"uagb_comment_info":3,"uagb_excerpt":"Las mejores pr\u00e1cticas de implementaci\u00f3n de SMAx (Service Management Automation) fueron presentadas por SAGGA en el prestigioso evento SmaxTember de nuestro partner Micro Focus. SAGGA fue el \u00fanico canal representante de toda Latinoam\u00e9rica \u00bfQu\u00e9 es SmaxTember? Un evento virtual a nivel mundial donde expertos de todo el mundo presentaron en vivo su conocimiento acerca de&hellip;","_links":{"self":[{"href":"https:\/\/saggaac.com\/saggapg\/wp-json\/wp\/v2\/posts\/4895"}],"collection":[{"href":"https:\/\/saggaac.com\/saggapg\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/saggaac.com\/saggapg\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/saggaac.com\/saggapg\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/saggaac.com\/saggapg\/wp-json\/wp\/v2\/comments?post=4895"}],"version-history":[{"count":14,"href":"https:\/\/saggaac.com\/saggapg\/wp-json\/wp\/v2\/posts\/4895\/revisions"}],"predecessor-version":[{"id":5134,"href":"https:\/\/saggaac.com\/saggapg\/wp-json\/wp\/v2\/posts\/4895\/revisions\/5134"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/saggaac.com\/saggapg\/wp-json\/wp\/v2\/media\/4845"}],"wp:attachment":[{"href":"https:\/\/saggaac.com\/saggapg\/wp-json\/wp\/v2\/media?parent=4895"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/saggaac.com\/saggapg\/wp-json\/wp\/v2\/categories?post=4895"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/saggaac.com\/saggapg\/wp-json\/wp\/v2\/tags?post=4895"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}